Privacy Policy
Last Updated: January 12, 2025
At MindRaSynap, we respect your privacy and take protecting it seriously. This policy explains what personal data we collect, why we collect it, and how we handle it. We're based in Bulgaria and follow both Bulgarian law and GDPR requirements.
We're not lawyers, so we've written this in plain language. If something seems unclear, just reach out to us directly.
Quick Contact: info@mindrasynap.com | +35924940128 | 8256 Чайка, Sveti Vlas, Bulgaria
What Information We Collect
We collect different types of information depending on how you interact with our services. Some you provide directly, some we gather automatically when you use our website.
Information You Give Us
- Name and contact details when you fill out forms or contact us
- Email address for course inquiries and program communications
- Phone number if you choose to provide it for direct communication
- Company or educational background when relevant to program applications
- Payment information when enrolling in paid programs
- Any messages or questions you send through our contact forms
Information We Collect Automatically
When you visit our site, we collect some technical data to help us understand how people use it and where we can improve.
- IP address and general location information
- Browser type and operating system details
- Pages you visit and how long you spend on them
- Links you click and actions you take on our site
- Date and time of your visits
- Referring website information
| Data Type | Collection Method | Purpose | Retention Period |
|---|---|---|---|
| Contact Information | Direct submission via forms | Communication and program enrollment | Until you request deletion or 3 years of inactivity |
| Technical Data | Automatic collection via cookies | Website functionality and improvement | Session-based or 12 months |
| Usage Analytics | Tracking tools and server logs | Understanding user behavior patterns | Aggregated data kept indefinitely, individual data 24 months |
| Payment Records | Through secure payment processors | Transaction processing and financial records | 7 years for tax compliance |
| Communication History | Email and contact form submissions | Support and ongoing correspondence | Until resolved plus 2 years |
How We Use Your Information
We don't collect data just for the sake of it. Everything we gather has a specific purpose related to running our educational programs and improving our services.
- Processing applications and enrollments for our learning programs
- Communicating about courses, schedules, and important updates
- Responding to your questions and providing support
- Sending relevant information about upcoming programs you might find interesting
- Improving our website based on how people actually use it
- Meeting legal requirements for financial records and business operations
- Protecting against fraud and maintaining security
Marketing Communications: If you've expressed interest in our programs, we may send you emails about relevant courses or updates. You can unsubscribe anytime by clicking the link in any email or contacting us directly.
We don't sell your information to third parties. Ever.
Legal Basis for Processing
Under GDPR and Bulgarian law, we need a legitimate reason to process your data. Here's what applies to us:
- Contract Performance: When you enroll in a program, we need your data to deliver the service
- Legitimate Interest: We have a business interest in improving our services and communicating about relevant programs
- Consent: For marketing emails and optional communications, we rely on your explicit permission
- Legal Obligation: Some data retention is required by Bulgarian tax and business law
Who We Share Information With
We share your information only when necessary to operate our business or when required by law. We don't hand out data casually.
Service Providers
Some companies help us run our operations. They only get access to information needed for their specific function:
- Email service providers for sending communications
- Payment processors for handling transactions securely
- Website hosting and technical infrastructure providers
- Analytics services to understand website usage
Legal Requirements
We may disclose information if required by Bulgarian law, court orders, or government requests. We'd only do this when legally obligated.
International Transfers: Some of our service providers are located outside Bulgaria or the EU. When this happens, we ensure they provide adequate protection for your data through standard contractual clauses or equivalent safeguards.
Your Privacy Rights
Under GDPR and Bulgarian law, you have significant control over your personal information. Here's what you can do:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Information
If we have incorrect or outdated information, you can ask us to update it. We'll make changes promptly.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements for financial records.
Restrict Processing
Ask us to limit how we use your data while we verify accuracy or address your concerns.
Data Portability
Receive your data in a structured format to transfer to another service provider if you wish.
Object to Processing
Object to specific uses of your data, particularly for marketing purposes or legitimate interest grounds.
To exercise any of these rights, contact us at info@mindrasynap.com. We'll respond within 30 days. If you're unhappy with our response, you can file a complaint with the Commission for Personal Data Protection in Bulgaria.
Data Security Measures
We take reasonable steps to protect your information from unauthorized access, alteration, or destruction. While no system is completely secure, we implement multiple safeguards:
- Encrypted connections for data transmission using SSL/TLS protocols
- Secure servers with restricted physical and digital access
- Regular security updates and monitoring for vulnerabilities
- Access controls limiting who can view personal information
- Secure backup systems to prevent data loss
- Confidentiality agreements with staff and service providers
If we discover a data breach that could risk your rights, we'll notify you and the relevant authorities as required by Bulgarian law, typically within 72 hours of becoming aware.
Cookies and Tracking
We use cookies and similar technologies to make our website work properly and understand how people use it.
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality like navigation and accessing secure areas
- Analytics Cookies: Help us understand which pages are popular and where people encounter problems
- Preference Cookies: Remember your choices to improve your experience on return visits
Most browsers accept cookies automatically, but you can adjust your settings to refuse them. Just know that some site features might not work properly without cookies.
Children's Privacy
Our services are designed for adults interested in professional IT education. We don't knowingly collect information from anyone under 16. If you're a parent and believe we've collected data from your child, contact us immediately so we can delete it.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or a prominent notice on our website. The date at the top shows when we last updated it.
Continuing to use our services after changes means you accept the updated policy. If you disagree with changes, you can close your account or request data deletion.
Specific Provisions for Bulgaria
As a Bulgarian company, we comply with the Law on Personal Data Protection and regulations set by the Commission for Personal Data Protection.
- We maintain records of processing activities as required by Bulgarian law
- Financial and tax-related data is retained for 7 years per Bulgarian requirements
- Bulgarian courts have jurisdiction for any disputes related to this policy
- You can file complaints with the Commission for Personal Data Protection at 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria